Refund Policy

1. Overview

This Refund Policy explains how billing, cancellation, and refunds work for toknless. You can start with a free trial that requires no payment details, cancel your paid subscription at any time, and receive a prorated refund for the unused portion of your billing period.

2. Free Trial — 7 Days, No Card Required

toknless includes a 7-day free trial with full access to all features. Your trial begins when you create an account in the app and click Start my 7-day free trial.

No payment details required. We do not ask for a credit card to start your trial, and you are never charged automatically. There is nothing to cancel during the trial.

When the trial ends, your access to toknless pauses. To keep using it, open the app, enter your payment details, and choose a plan (monthly or annual). You are only ever charged after you actively enter payment details and start a paid subscription.

3. Cancelling & Prorated Refunds

You can cancel your paid subscription at any time from inside the app (Settings → Subscription → Cancel Subscription), in toknless 0.3.8 or later. On an older version, or if you prefer, open the billing portal link in your Stripe receipt email or email support@prolificautomation.ai and we will cancel it for you. Every route gives you the prorated refund described below.

When you cancel, we refund the unused, prorated portion of your current billing period, based on how far through the period you are at the moment you cancel:

• Monthly plans: we refund the unused days remaining in the current month. For example, cancelling 10 days into a 30-day month refunds roughly two-thirds of that month's charge.
• Annual plans: we refund the unused portion of the year remaining when you cancel. For example, cancelling three months into an annual plan refunds roughly three-quarters of the annual charge.

Your access continues until the cancellation takes effect, and the prorated refund is returned to your original payment method.

3.1 Team Plans (Coming Soon)

Team subscriptions follow the same principle: cancelling a seat or the whole plan refunds the unused, prorated portion of the current billing period for the affected seats. Exact Team billing details will be confirmed at Team launch.

4. How Refunds Are Issued

Prorated refunds are calculated when you cancel and returned to your original payment method through our payment processor, Stripe. toknless never sees or stores your card number. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

5. Billing Errors & Special Circumstances

If you were charged incorrectly — for example, double-charged, charged after cancelling, or affected by a billing-system error — we will correct it in full, regardless of proration. If a technical problem prevented the app from working, or you have another circumstance not covered here, email support@prolificautomation.ai and we will review it case by case and work with you toward a fair resolution.

6. Chargebacks

If you dispute a charge through your bank or card company (a "chargeback") instead of cancelling or contacting us, we may suspend or terminate the associated account and license. Please reach out to support@prolificautomation.ai first — we are committed to making it right.

7. Non-Refundable Scenarios

• The free trial itself (no payment is taken, so there is nothing to refund).
• Charges already refunded or reversed (no duplicate refunds).
• Accounts terminated for violating our Terms of Service.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated by email to your account address. Cancellations and refunds are governed by the policy in effect at the time of your charge.

9. Contact Us

For billing questions or concerns about this policy, contact us at:

• Email: support@prolificautomation.ai
• Company: Prolific Automation AI LLC, Michigan, USA