Get help

Getting started

toknless runs your Claude — it doesn't replace it. You need Claude Code installed and your own Claude Pro or Max login (or your own API key). If you don't have Claude Code yet, install it with npm i -g @anthropic-ai/claude-code, run claude once and log in, then start toknless.

Windows and Linux today. macOS is coming — the build works, but it ships unsigned until our Apple certificate is in place, so we would rather not hand you something Gatekeeper blocks.

"Windows protected your PC" on first launch. The installer is signed by Kade Lookebill (Prolific Automation); the signature is new and still building reputation with SmartScreen. Click More info → Run anyway.

I can't get into my account

Access lives on your account, not on a code — there is no key to paste and nothing to wait for in your inbox.

• Forgot your password? Choose Forgot password on the sign-in screen. We email a 6-digit code that is good for 30 minutes.
• Reinstalled, or on a new machine? Sign in with the same email and your trial or subscription comes back with you.
• Still stuck? Email us from the address you signed up with.

Billing

The trial is 7 days and takes no card. Nothing is charged automatically and there is nothing to cancel — when it ends, access simply pauses until you choose a plan.

Plans are $9/month or $90/year. You are only ever charged after you enter payment details yourself.

Cancelling and refunds

Cancel any time and we refund the unused, prorated portion of the period you already paid for — cancel 10 days into a month and roughly two-thirds comes back.

To cancel: in the app, open Settings → Subscription → Cancel Subscription (toknless 0.3.8 or later). On an older version, use the billing portal link in your Stripe receipt email, or email support@prolificautomation.ai and we will do it for you. Every route refunds the prorated amount to your original payment method — typically within 5–10 business days, depending on your bank.

Charged incorrectly — double-charged, charged after cancelling, or hit by a billing error? We fix it in full, regardless of proration. Please email us before disputing with your bank; we would rather just make it right. Full details in the Refund Policy.

Something broke

If toknless hits an error it cannot recover from, it shows a card with the full details and two buttons: Copy details and Email report. Sending that report gives us the stack trace, which is usually the whole diagnosis.

Automatic crash reports are off unless you turn them on. The app asks once, on first run, and you can change it any time in Settings → Crash Reports. What a report does and does not contain is spelled out in the Privacy Policy.

Your work is never lost to a crash — projects live on your own disk, and toknless snapshots them as you go.

Updates

toknless updates itself. It checks on launch, asks before installing, and your history and settings survive the update. You can always grab the current build from the download page.

Privacy and your data

Your source code, prompts and session history never leave your machine. To see exactly what we do receive — and how to turn off the optional parts — read the Privacy Policy. To have your account data deleted, email us and we will action it within 30 days.

Still stuck

Email support@prolificautomation.ai. A real person reads it.